CQC, How the Cargo Quality Center Works
What CQC does
CQC is a Service-as-a-Software solution that tracks operational quality in real time. It aggregates physical and administrative milestones (acceptance, build-up, handover, flight, arrival, delivery), compares them with your SLA targets, and highlights any shipments close to breaching, so teams can intervene. Dashboards provide bird's-eye trends; reports let you analyze at the lowest shipment level.
Step 1 • CargoImp Messages
Send us the CargoImp messages. Via SITA, E-mail, FTP or any other protocol. Easy to configure and established in no time.
Step 2 • Message broker
Our scalable and robust message broker will parse the different messages. Data will be saved securely, atomically and in a consistent way.
Step 3 • APP
The Cargo Quality Center web application consolidates data and presents it in a very attractive manner. Easy to interpret for all staff members related to the Cargo process.
Key capabilities
- SLA & milestone tracking with live risk flags and countdown timers.
- Exception management: queue of at-risk shipments with root-cause notes and ownership.
- Dashboards & drill-downs: station, flight, product, and customer views with shipment-level detail.
- Lean tools: visual boards, KPI trends, and action logs to support agile cargo operations.
- Open integration with operational systems and ONE Record endpoints.
Customers use CQC to improve SLA adherence, reduce manual chases, and standardize best practice across stations. Finnair is highlighted as a leading customer for the Cargo Quality Center.
Who uses it
Airlines
Network-wide SLA monitoring, station benchmarking, OTP/OTD improvement
Ground Handlers
Turn-time control, dock/ramp performance, build-up & breakdown efficiency
Cargo Operations Leaders
Lean KPIs, continuous-improvement pipeline, compliance reporting
Request a demo to see your metrics and exception flows in CQC. We'll map your milestones and SLAs, connect initial data sources, and agree the pilot KPIs.
Smart Data Integration with Cargo Quality Center
At CargoXS, we believe in transparency, efficiency, and collaboration. Our Cargo Quality Center (CQC) offers a powerful solution for collecting, processing, and sharing operational air cargo data.
Seamless Integration with Client Systems
The CQC system connects effortlessly with client environments through secure, scalable APIs and a sophisticated Export Engine. This allows clients to receive their data in the format that best suits their IT landscape:
Future-Ready Architecture
Whether you're working with a traditional data warehouse or a modern Data Lakehouse Architecture, CargoXS ensures your data is delivered accurately, securely, and in a usable format. Our solution also supports emerging standards like IATA ONE Record, preparing you for the digital future of air cargo.
Security and Reliability
All data exchanges are encrypted and carefully monitored, ensuring a reliable and compliant data flow. You can trust CargoXS to deliver your data safely and efficiently